We enable organisations and individuals to develop and grow, achieve results and enjoy what they do.


Disability funding changed overnight and the sales and delivery model of the industry transformed from a funded framework to user pays.  The business needed to adapt to the new way of customer acquisition and retention quickly in order to survive.


  • The potential  economic impact resulting from doing nothing would be catastrophic for the business 
  • There was internal conflict between staff members and pronounced silos between teams
  • Staff discovery conversations had revealed significant levels of mental stress, bullying and dissatisfaction with the leadership 
  • Disengagement of the staff was making any change initiative difficult

Our Response

  • Engaged with the owner and CEO in an executive coaching program to ensure they remained an active and effective sponsor for the change throughout the process
  • Engaged with senior staff in discovery conversations and coaching support to clarify the clarify the current situation and ensure they were supported to lead through the change process 
  • Surveyed all staff and facilitated team workshops to encourage ideas, input and ownership for new ways of working
  • New roles were created to support the new ways of working
  • A master program plan with clear accountabilities and timelines was developed and maintained


After 6 months:

  •  A review with staff revealed a significant increase in staff happiness, engagement and well being
  • The CEO reported a healthy turnaround in customer acquisition and retention as well as corresponding revenue and margin growth
  • Staff engagement was at an all time high with one staff member quoting, “I don’t cry on my way to work any more and we actually have a laugh in the office now.“

If you would like an interactive engaging online workshop or other forum for your teams, contact us now…


How Can We Help You?

Please fill in the form below to learn more about how we enable organisations and individuals to develop and grow, achieve results and enjoy what they do.