by Tom Brockhurst | Apr 8, 2021 | Case Studies, Local Government
Summary A team of 20 mobile Maternal and Child Health Care Nurses were working in multiple sites across the Council area, many working on their own for most of the time. The culture, moral and performance was low with limited leadership effectiveness. A new...
by Tom Brockhurst | Apr 8, 2021 | Case Studies, Disability Services
Summary Disability funding changed overnight and the sales and delivery model of the industry transformed from a funded framework to user pays. The business needed to adapt to the new way of customer acquisition and retention quickly in order to survive. Challenge...
